The View

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contact@ilioslighting.co

Return Policy:

Items from this sale can be returned no later than January 1, 2026. Which means you have until 11:59PM on January 1, 2026 to request your return.

Returned items must be in original, saleable condition with original packaging. Shipping, taxes, and delivery fees are non-refundable.

Return Shipping Costs

Return shipping is not covered and will be deducted from your refund once the return is received. To help reduce these costs, we pass along our discounted rates from our freight partners. When you initiate a return, you will see the estimated amount that will be deducted before completing your request.

Return Address

Ilios Lighting Returns / ORDER #xxxx2626 North Hopkins Road, Richmond, Virginia 23224-6203

You'll be provided details in your order confirmation email on how to submit a return.

Once your return is accepted, properly package the item(s) to ensure protection from damage in shipping. Include your Original Order Number on the outside of the box.

We strongly recommend shipping merchandise via FedEx, UPS, or another carrier that provides tracking information and insurance. We cannot be held responsible for damage to returned items caused in shipping.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund is approved. If approved, your refund will be issued to your original payment method within 10 business days of receipt.

Please note it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since approval, contact us at contact@ilioslighting.co.

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Backorders will ship in 28 days.
Return Policy

Items from this sale can be returned no later than January 1, 2026. Which means you have until 11:59PM on January 1, 2026 to request your return.

Returned items must be in original, saleable condition with original packaging. Shipping, taxes, and delivery fees are non-refundable.

Return Shipping Costs

Return shipping is not covered and will be deducted from your refund once the return is received. To help reduce these costs, we pass along our discounted rates from our freight partners. When you initiate a return, you will see the estimated amount that will be deducted before completing your request.

Return Address

Ilios Lighting Returns / ORDER #xxxx2626 North Hopkins Road, Richmond, Virginia 23224-6203

You'll be provided details in your order confirmation email on how to submit a return.

Once your return is accepted, properly package the item(s) to ensure protection from damage in shipping. Include your Original Order Number on the outside of the box.

We strongly recommend shipping merchandise via FedEx, UPS, or another carrier that provides tracking information and insurance. We cannot be held responsible for damage to returned items caused in shipping.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund is approved. If approved, your refund will be issued to your original payment method within 10 business days of receipt.

Please note it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since approval, contact us at contact@ilioslighting.co.